Frequently Asked Questions
Q. Does Summit Nurseries have a store or shop I can visit in person?
Summit Nurseries does not have a shopfront that customers can visit. Any plants you order from us, we deliver directly to you at a low cost. This model allows us to run an efficient operation and offer a large variety of plants at very affordable prices. Occasionally we showcase and sell our stock at local farmers markets, so please pop in and have a browse.
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Q. How can I make an order/purchase?
email us at: sales@summitnurseries.com.au with plants you are after, your contact details and delivery address. We'll then send you an invoice with payment instructions and delivery date. Feel free to call us on 0448 914 566 if you have any queries
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Q. What payment options do you have?
We accept electronic fund transfers (see invoice details for instructions) and cash on delivery.
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Q. How do I know what you have in stock?
Check out our Stock-list for currently available stock and prices. We update our Stock-list monthly and our range varies throughout the year and seasonally. Please contact us directly if you are after something not on the Stock-list, as we may be able to source what you are after from our established network of supplier contacts.
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Q. What is your return/replacement policy?
We ensure all of our stock is healthy and true to type before it leaves the nursery, and we encourage you to visually inspect your order upon delivery. However, if there is a quality issue with the plants, we'll offer a full replacement or refund. Delivery Fees are non-refundable.
Change-of-mind refunds incur a $50 restocking & processing fee to cover the time spent picking up, returning and re-advertising the stock.
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Q. Do you ship plants interstate?
Currently, we do not offer interstate shipping or delivery. If you are in a regional area in SA, please contact us for delivery options.
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Q. Can you order in plants you don't have in stock?
Some plant varieties may be available to order in. Contact us if you're after something not currently available, and we'll endeavour to source it for you.
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Q. When is the best time to plant?
You can plant throughout most of the year if you give you tree/shrub appropriate aftercare. Winter to early spring is a good time for dormant, deciduous trees and shrubs as it allows them to begin establishing before summer. Generally, you want to avoid very hot days in summer (particularly with hot winds), as the sudden temperature stock can injure the plant. If you do plant in summer, ensure the plant receives regular and deep watering as its root system is not established. We can give specific planting instructions or advice regarding your purchase as well.
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Q. My plant is currently looking unwell, what can I do?
Diagnosing the cause of your plant's issue can be difficult remotely. Plants are complex living things, and there are a multitude of issues that can make it look unwell depending on the species/hardiness of the plant. Additionally, symptoms sometimes overlap. We recommend getting a qualified horticulturalist in to have look, as they may be able to offer on-site tailored advice.
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