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Privacy Policy

Updated September 2023

About

Summit Nurseries takes every reasonable measure to protect your privacy and your data when you use our services or visit our website. Information we collect about you is used to enhance and optimise the services and products that we provide to you. It’s important you read this privacy policy fully before using our website or providing us with your personal information. By using our website or providing us with your personal data you are agreeing to our privacy policies and our procedures outlined within this document.

 

Information we may collect from you

When you fill out forms on our website, we collect personal information such as your name, company name, email, phone number, address and billing address.

We collect information from communications you send to us, including but not limited to through email, phone, text messages, etc.

We collect information of how you interact with our website when you access it. Information such as location data, website pages visited, Ip address, general website interactions, and website traffic is collected.

 

How we store and process your information

Your personal information is retained for as long as needed to provide and fulfil our services to you and to comply with any necessary legal obligations we are required to adhere to. In the event of a data breach, we will inform you promptly. Your collected data is processed internally by staff within Summit Nurseries. Order information is stored securely on our website platform. We do not store your Credit Card details, and during a transaction your Credit Card information is encrypted.

 

How we use your personal information

We use your personal information for the purposes of fulfilling our services to you, this may include contacting you regarding orders, promotions, other communications, providing personalised advice or technical information, and resolving issues or disputes.

We also use non-personalised information for analytics, internal reports and advertising our products/services and administration purposes. This data is non-identifiable, and complied to help our team effectively forecast customer demands, improve website functionality, increase business efficiency and optimise costs to provide the better customer service.

Sharing information with third parties

We do not disclose or distribute your personal data to third parties for marketing purposes.

We may distribute or disclose your some or all of personal data in cases such as:

  • In the event we sell Summit Nurseries and its assets to a third party, the buyer may acquire the limited personal data we hold about our customers.

  • Engaging a third party to fulfil our obligations to you, e.g., engaging a delivery company or organisation for transport services.

  • In the event we are required to disclose your personal data to comply with a legal obligation, or to protect the property, safety or rights of Summit Nurseries and its customers. This may include the exchange of customers’ personal data to third party government organisations, businesses, law enforcement agencies, etc. for the purposes of fraud mitigation, debt recovery and credit risk.

 

How we use cookies

We use cookies on our website to improve your browsing experience and to analyse website traffic. Cookies are small text files that are stored on your device when you visit our website. They allow us to remember your preferences and personalise your experience with us.

You do not need to accept the cookies that the Summit Nurseries website uses, however this may affect site functionality and personalisation. Cookies can be rejected though an option within your browser’s settings.

 

Your rights

You have the right to request access to the personal information we hold about you. You may also ask that we do not use your personal data for marketing purposes or if you wish to be removed from our mailing lists. Summit Nurseries will take every reasonable measure to ensure we ensure comply with your requests as long as its not in conflict with any applicable data retention laws. Contact us directly at info@summitnurseries.com.au if you wish to access your data, make a correction of your personal information or make a request that we delete your personal data.

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